Adjustable Bed Reviews Provide Insight into Consumer Satisfaction

What can you learn from adjustable bed reviews?

 Adjustable Bed Reviews Provide Insight into Consumer Satisfaction

We looked at information from the top manufacturers in the industry to see how owners perceive their adjustable bases, and how this might offer a valuable perspective to those who might be interested in purchasing one. Knowing how other consumers perceived adjustable beds via reviews can help you determine  whether this product is for you. Overall, adjustable bed reviews show they rank exceptionally well, with an average customer satisfaction rating of 4.3 out of 5 (meaning about 85-86% of owners are satisfied). In the following article, we will look at the individual manufacturers’ adjustable bed reviews as well as overall trends of pros and cons so readers can better decide if an adjustable base is a good fit.

Top Manufacturers in Adjustable Bed Reviews

In general adjustable bed bases rank very well in customer satisfaction as stated above. The primary differences among the brands involve appearance, warranty, motor type and controls, optional features and costs. We looked at three leading U.S. manufacturers which comprise a majority of the current market. All of these manufacturers sell their beds under their branded names, and also under private-labels for mattress companies and retailers.

The comparisons that follow are based on customer’s satisfaction from adjustable bed reviews regarding the base only, not including their mattress choice. Most adjustable beds can be used with a mattress of the owner’s choosing, and because mattress comfort is subjective we will not get into that in this article. Just keep in mind that choosing a good mattress will be just as important if not more to your overall satisfaction with your adjustable system.

Leggett and Platt

Legget and Platt is an established, well known manufacturer of furniture and adjustables. Their popular branded bases like the S-Cape and Prodigy are available from retailers like Amerisleep.com, while they supply private label adjustable beds to companies like Craftmatic and a popular air bed retailer. They received an overall customer satisfaction rating of about 4.2/5 across models, which range from very basic to luxury. Higher end models like the Prodigy showed significantly higher ratings, often close to 5/5.

  • Warranty: Their lifetime limited warranty varies between different models, with all beds receiving at least one year full warranty. After that it is broken down for their limited warranties, with parts coverage between 2-5 years depending on which base is purchased, and the remainder prorated.
  • Cost: Varies, from $1000 to $3000+ depending on retailer, size and model.

Reverie

Reverie is another large manufacturer that retails under their brand name (the 3E, 5D, and 7s) and private labels (Tempurpedic’s Ergo bases for example). Across models, they tend to get around 4.5/5 in average satisfaction.

  • Warranty: Reverie offers two different warranties upfront on their line of adjustable beds. Deluxe and Comfort lines feature 20 year limited warranties, while their Essential model’s limited warranty is 5 years. The first year is full coverage for all parts and service, parts are covered between 0-5 years, then costs are pro-rated according to model.
  • Cost: $1200-$3000 depending on retailer, size and collection.

Electropedic

Electropedic is another established manufacturer that sells direct (models WH1 and WH2) and through retailers. They boast an overall satisfaction rate of about 4.5/5 among reviews of all models.

  • Warranty: This brand features a twenty year warranty with one year full coverage, two years for the motor, and 5 years on parts. Years six to twelve are prorated to the owner. One of the benefits is that there are no exclusions to the warranty, such as motors and electrical components.
  • Cost: Varies, from $1000 to $2500+ depending on retailer, size and model.

Collective Trends

This type of bed is ideal for people who suffer from circulatory problems, breathing difficulties, lung or heart disease, as well as for anyone who simply wants to read or watch TV from the comfort of their own bed. No longer unsightly medical devices, the newest adjustable base styles are nearly impossible to detect, fitting seamless with traditional furnishings, but with the surprise of comfort of at the end of the day. Here are the major trends we noticed in consumer reviews from a wide variety of retailers, both good and bad.

Benefits from Reviews

There are numerous benefits to owning an adjustable bed, just as there are numerous ways to adjust the system to meet your needs. Nearly every reviewer mentions at least one positive aspect of ownership related to comfort, health or convenience. The pros from adjustable bed reviews overall include the following:

  • An overwhelming number of people reported at least one of the following: reduced back pain,  reduced joint pain, reduced acid reflux symptoms, or alleviated symptoms of: arthritis, GERD, insomnia, and other breathing/circulatory concerns.
  • Several adjustable bed reviews reported greater comfort while relaxing and watching TV, and found models with pre-programmed features like zero-gravity convenient.
  • About 2/3 of people who have purchased an adjustable bed with a massage feature enjoy the feature and feel it adds to value of the bed.
  • People liked designs that fit within traditional furniture frames and modern decorating schemes, as they resemble foundations when flat.
  • Adjustable bases do not require much regular upkeep or maintenance. Several manufacturers have national service networks that provide repairs during the warranty period, and most utilize fairly simple components that can be swapped out relatively easily.
  • The motors are not considered noisy. A/C is slightly louder than D/C, however the sound is minimal and well dampened, thus consumers do not really complain about the noise for the models we mentioned.

Complaints from Reviews

Consumers who did not fully understand how their warranties worked or sought to return their bases compose the majority of negative adjustable bed reviews (which, again, were still fairly low as only about 14-15% were not satisfied). Potential drawbacks of an adjustable bed include:

  • Adjustable beds are usually not returnable, or require costly shipping or pickup fees to return.
  • Warranties vary, and full coverage is usually only 1-5 years depending on retailer. Certain parts may be excluded after a set number of years, so it is important to understand the warranty.
  • They may be difficult to move alone due to their weight (models with casters/wheels will be easier).
  • Side sleepers who cannot get used to back sleeping may get less use out of the adjustable features while sleeping.
  • Some people reported difficulty using thick mattresses (over 12″) or spring-type mattresses.

Overview of Adjustable Bed Reviews

Adjustable beds overall rank very well with consumers. They are popular not only with those who have medical conditions requiring various parts of the body to be elevated, but also with people who enjoy reading or watching television in bed. Couples in particular expressed satisfaction due to the ease with which they could find their unique comfort zone without putting out their partner or having to sleep apart. Consumer satisfaction from adjustable bed reviews is overall very positive, though it is important to research prices and understand the terms of purchase when making a buying decision.

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